Despacho n.º 1859/2020 de 17 de novembro de 2020
Data de publicação | 17 Novembro 2020 |
Número da edição | 225 |
Órgão | Entidade Reguladora dos Serviços de Águas e Resíduos dos Açores |
Seção | Série 2 |
Considerando que a Entidade Reguladora dos Serviços de Águas e Resíduos dos Açores (ERSARA) tem como atribuição assegurar o equilíbrio entre a sustentabilidade económica dos sistemas e a qualidade dos serviços prestados, de modo a salvaguardar os interesses e direitos dos cidadãos;
Considerando que, sendo também competência da ERSARA proceder à regulação da qualidade dos serviços prestados aos utilizadores pelas entidades reguladas, avaliando o desempenho das mesmas, foi implementado por esta um sistema de avaliação de indicadores da qualidade dos serviços de abastecimento de água, de águas residuais e de resíduos, que permitem uma avaliação quantificada do desempenho das entidades reguladas;
Considerando que os indicadores expressam o nível efetivo da qualidade do serviço prestado aos utilizadores, simplificando e tornando direta e transparente a comparação entre objetivos de gestão e resultados obtidos, bem como entre entidades reguladas;
Considerando que um importante indicador de qualidade é o indicador de balanço hídrico, uma vez que este é fundamental para a avaliação do desempenho dos sistemas de abastecimento de água, designadamente no que se refere a perdas de água;
Considerando a obrigação das entidades gestoras do setor de abastecimento público de água, de garantir a melhoria da qualidade do serviço e da eficiência económica, promovendo a atualização tecnológica do sistema;
Considerando que a ERSARA tem ainda como atribuição orientar e cofinanciar os sistemas de abastecimento de água para consumo humano e de saneamento de águas residuais e de gestão de resíduos;
Assim, ao abrigo do disposto na alínea c) do n.º 1 do artigo 6.º do Decreto Legislativo Regional n.º 8/2010/A, de 5 de março, que define a natureza jurídica e normas de funcionamento da ERSARA, conjugado com o disposto na Portaria...
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