Aviso (extrato) n.º 8261/2020
| Data de publicação | 28 Maio 2020 |
| Seção | Serie II |
| Órgão | Economia e Transição Digital - Instituto do Turismo de Portugal, I. P. |
Aviso (extrato) n.º 8261/2020
Sumário: Procedimento concursal comum para preenchimento de um posto de trabalho na categoria de técnico de informática.
Procedimento concursal comum para preenchimento de um posto de trabalho, na categoria de técnico de informática, pertencente à carreira (não revista) de informática, do mapa de pessoal do Turismo de Portugal, I. P.
Nos termos do disposto nos n.os 1 e 3 do artigo 30.º e no artigo 33.º da Lei Geral do Trabalho em Funções Públicas, a seguir designada de LTFP, aprovada em anexo à Lei n.º 35/2014, de 20 de junho, conjugados com o artigo 11.º da Portaria n.º 125-A/2019, de 30 de abril, torna-se público que por Deliberação do Conselho Diretivo, datada de 27 de abril de 2020, se encontra aberto, pelo prazo de 10 dias úteis, a contar da data da publicação do presente Aviso, procedimento concursal comum para o preenchimento de um posto de trabalho vago na categoria de técnico de informática do grau 1 - nível 1, pertencente à carreira (não revista) de informática, na modalidade de contrato de trabalho em funções públicas por tempo indeterminado, do mapa de pessoal do Turismo de Portugal, I. P., para a Direção Financeira e de Tecnologias/Departamento de Tecnologias e de Sistemas de Informação.
Caracterização sumária do posto de trabalho: Exercício de funções inerentes à carreira e categoria de técnico de informática, tal como descrito no artigo 3.º da Portaria n.º 358/2002, de 3 de abril, e em conformidade com o mapa de pessoal aprovado, designadamente, assistência e apoio ao Utilizador (Equipa 1.ª Linha - Service-Desk) com uso da ferramenta Giau; Receção e registo multicanal da comunicação de incidentes reportados pelos utilizadores, e fornecer métricas que permitam acompanhar os níveis de serviço acordados (SLRs - Service Level Requirements); Resolução dos incidentes reportados; Registo de pedidos de novas necessidades dos utilizadores; Instalação e configuração de: software, hardware e periféricos, impressoras, conectividade na rede e...
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